1. Cancellation Policy

1.1 Client-Initiated Cancellations

• Submit a written request via email to support@techdecklabs.com at least 7 days prior to the next scheduled milestone or development phase.
• If work has already begun, you may be liable for a portion of the fee based on work completed.

1.2 TechDeckLabs-Initiated Cancellations

• Non-payment or delayed payment beyond the agreed schedule.
• Lack of response or cooperation from the client for more than 14 days.
• Any violation of our Terms and Conditions.
• In such cases, a partial or no refund may be issued depending on project progress and resources allocated.

2. Refund Policy

2.1 Eligibility for Refunds

• No substantial work has begun on the project.
• Cancellation requested within 3 days of initial payment.
• Refund requested before delivery of any digital assets or code.

2.2 Non-Refundable Situations

• Completed project phases or milestones.
• Custom code or design already delivered.
• Consulting or strategy sessions conducted.
• Delays caused by the client (e.g., delayed approvals or asset submissions).

2.3 Partial Refunds

If only a portion of the project has been completed, a partial refund may be issued on a pro-rata basis, deducting work completed, third-party costs, and any administrative fees.

2.4 Refund Processing

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued to the original payment method or via bank transfer.
• A confirmation email will be shared upon completion of the refund.

3. Chargebacks and Disputes

We strongly discourage initiating chargebacks without first attempting to resolve the issue with us directly. If a chargeback is issued without prior communication:

• We reserve the right to suspend or terminate all ongoing services.
• Legal or recovery action may be pursued to recover any project costs.

Please contact us first at support@techdecklabs.com to address concerns or disputes.

4. Service Adjustments in Place of Refunds

In some cases, instead of issuing a refund, we may offer:

• Revisions or additional work at no extra cost.
• A credit note for future services.
• Modified project scope by mutual agreement.

5. How to Request a Cancellation or Refund

Please include the following details when submitting a cancellation or refund request:

• Full Name
• Project/Invoice Number
• Reason for cancellation or refund
• Contact Email and Phone Number

Send your request to:

Email: support@techdecklabs.com
Phone: +91-9811719263